Last Updated: 20 March 2026
These terms and conditions govern your use of services at A1 Dental Surgery. By registering as a patient and receiving treatment, you agree to these terms.
Practice Details:
A1 Dental Surgery
52 London Road
Canterbury
Kent CT2 8LF
Phone: 01227 765 851
Email: a1teeth52@yahoo.com
Registration as a patient at A1 Dental Surgery requires:
You may register for NHS treatment, private treatment, or both. NHS treatment is subject to NHS eligibility criteria and regulations. Private treatment is governed by our private fee schedule.
We reserve the right to refuse registration or remove patients from our list in cases of:
We’ll provide written notice and reasons where possible, except in cases of violence or threats requiring immediate removal.
Appointments can be booked:
Appointment times are approximate. While we strive for punctuality, dental treatment sometimes takes longer than planned. We appreciate your patience if delays occur.
If you arrive more than 15 minutes late, we may need to reschedule to avoid delaying other patients.
Notice required: We require 48 hours notice for appointment cancellations or changes.
Missed appointment charges:
Exceptions: We understand genuine emergencies occur. If you miss an appointment due to sudden illness, accident, or other emergency, contact us as soon as possible to explain.
Why this matters: Missed appointments without notice prevent other patients accessing care. We reserve slots specifically for you, which remain empty if you don’t attend or cancel.
We reserve slots daily for genuine dental emergencies. Call 01227 765 851 immediately if you’re experiencing:
We’ll assess urgency and see you same-day whenever possible.
Before starting treatment, we’ll:
You must provide informed consent before treatment begins. For children under 16, consent is required from a parent or legal guardian except in emergency situations.
You can withdraw consent at any time, though this may affect treatment outcomes.
If we discover additional issues during treatment (e.g., deeper decay than X-rays showed), we’ll stop, explain the situation, and obtain consent for modified treatment. Costs may change accordingly.
Treatment decisions are based on clinical judgement following General Dental Council guidelines. We’ll recommend what we believe is in your best interests, but final treatment decisions remain yours.
Some conditions require specialist treatment beyond our scope. We’ll refer you to appropriate specialists when necessary. You’re responsible for attending these referrals and any associated costs.
NHS treatment follows the NHS three-band system:
NHS charges are set by the government and subject to change. Payment is required at the time of treatment unless alternative arrangements are made.
Private fees are available on our Dental Fees page. Prices are subject to change but you’ll be quoted the price applicable when your treatment is planned.
We accept:
NHS patients: Payment is due when treatment starts (first appointment of your course of treatment).
Private patients: Payment is typically due on the day of treatment unless alternative arrangements are made. For treatment spanning multiple appointments, we may require:
We provide treatment cost estimates before starting. Final costs may differ if:
We’ll inform you of any cost changes before proceeding.
Outstanding balances must be paid within 30 days. We reserve the right to:
Refunds are not automatically provided if you’re dissatisfied with treatment. If you have concerns about treatment quality, please follow our Complaints Procedure first.
Refunds may be provided at our discretion following investigation of genuine complaints.
You must:
Failure to disclose relevant medical information may affect treatment safety and outcomes.
You must:
You’re responsible for:
Parents and guardians must:
Please inform us honestly about:
This helps us provide appropriate care tailored to your needs.
If you’re dissatisfied with any aspect of our service, please see our Complaints Policy for the full procedure.
In summary:
We take complaints seriously and use them to improve our services.
We maintain professional indemnity insurance as required by the General Dental Council.
While we strive for excellent results, we cannot guarantee specific treatment outcomes. Dental treatment involves inherent risks and individual variation in healing and results.
Some treatments carry risk of complications despite proper technique. We’ll explain relevant risks before treatment, but cannot be held liable for known complications that occur despite appropriate care.
We’re not liable for defects in third-party products (dental materials, laboratory work) beyond our reasonable control, though we’ll work to resolve any issues.
We’re committed to maintaining confidentiality of your personal and medical information in accordance with:
See our Privacy Policy for full details on how we collect, use, and protect your data.
We’ll only share your information:
We may take clinical photographs and X-rays as part of your dental records. These are confidential medical records protected under data protection laws.
For photographs beyond routine clinical records (e.g., before/after images for smile makeovers), we’ll seek specific consent.
Children must be supervised by adults at all times in our waiting room and practice. We’re not responsible for accidents or injuries to unsupervised children.
We follow strict infection control protocols including:
Our practice and immediate surroundings are non-smoking areas.
Please silence mobile phones in treatment areas. You may use phones in the waiting room.
We may update these terms and conditions periodically to reflect changes in our practice, legal requirements, or regulations.
We’ll notify patients of significant changes by:
Continued use of our services after changes constitutes acceptance of modified terms.
These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions about these terms and conditions:
Email: a1teeth52@yahoo.com
Phone: 01227 765 851
Post: A1 Dental Surgery, 52 London Road, Canterbury, Kent CT2 8LF
